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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by ylai@lemmy.ml to c/nottheonion@lemmy.world

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[–] dipshit@lemmy.world 127 points 9 months ago (6 children)

“Airline tried arguing virtual assistant was solely responsible for its own actions”

that’s not how corporations work. that’s not how ai works. that’s not how any of this works.

[–] Pantoffel@feddit.de 20 points 9 months ago (4 children)

Oh, it is if they are using a dump integration of LLM in their Chatbot that is given more or less free reign. Lots of companies do that, unfortunately.

[–] dipshit@lemmy.world 5 points 9 months ago

Oh, I believe it.

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