175
Hall Of Shame - Examples Of Deceptive Patterns Used By Companies To Mislead, Trick And Trap Users
(www.deceptive.design)
this post was submitted on 19 Jul 2024
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Simple example from yesterday: My stupid pixel 8 phone has a green line on the screen. I look up how to get warrantee and think "wow, at least Google knowing everything about me will be helpful in this case" and after a few misdirects to garbage online user forum to try and get me to solve this problem myself I get prompted with "which device is the problem?"
Google pixel 8
Some camera I had but was stolen, and google knows this because they refused to replace it even though I went through the bother to report it stolen to police because they claim they will send a new one
So I click the phone next page says "this phone?" -serial number
Click
That you bought on this date from us?
Click
Good news it's under warranty! Would you like to start the process?
Thought I'd already started it but.... Click
Please enter the serial number or IMwhatever code. Click here for instructions on where to find this on your phone.
...... Click back 2 pages, copy and paste the # they told me
WRONG CODE
take the space that was at the front for some reason
Great! Here are the next steps.....
Me: wtf is this garbage....