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this post was submitted on 05 Oct 2024
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Technology
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Most consumers want their device to work right out of the box, mapping buttons isn't something most of the population wants to deal with.
Don't give them excuses, mate.
Map them during initial setup.
But then you have to remember which one is which. The ones in your example are already labelled.
Label the remappable button STREAMING SERVICE or something, I don't know.
This is literally what certain manufacturers do. Here's a side by side of the receiver remote for my setup and the one for the TV (which has never even been connected to the internet). One has these dedicated buttons. The other just has ones labeled for streaming or similar.>!
!<
I'll add that the location of the buttons makes a significant difference. If they're easy to hit by accident you're more likely to have grandma launch a service she didn't mean to and not know how to back out of it. This causes more problems than it solves.
There's a lot of people in this thread who've never had to be tech support for elderly relatives.
Grandma doesn't know what a streaming is.