this post was submitted on 29 Oct 2024
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Ah yes, World of Warcraft, the famously Bethesda game. Did you read my comment? This isn't some public policy that every developer does. It is rare and should be encouraged. You acting like it's not a big deal just diminishes what is good customer service.
Sorry blizzard, not Bethesda.
And actually that’s what the users in this thread are pointing out. It’s far more common than you think, and almost evryr dev has a system for submitting bugs, which game breaking save state issues are included in.
Or are you suggesting they look at OTHER issues, but leave save state issues alone…? That can’t be correct. You submit a bug someone looks at it (what would this be called other than personal assistance…?), just like what happened in the article. So what’s different? You get personal assistant in every case that’s been brought up, and yet you claim there isn’t? So how does it get fixed if someone doesn’t personally look into it? Hrmm?
No one said it was public policy, so why bring that up? And also, why bring up a gold scam as well? That has nothing to do with the article or what’s being discussed.
Most devs have a system to report bugs and someone will personally deal with it, if you want to argue something else go right ahead. Can you provide an example to support what you’re claiming here? That devs don’t want saves and won’t fix bugs and state that somewhere?
A bug report is by no means a guarantee that you'll get personal assistance with the bug.
It's a report, not a support ticket. It's purpose is to capture data so the developers can figure out what is causing the issue so it can be patched in the next release.
The devs treating a report like a support ticket is what's remarkable about the interaction.
As the article specifies, the save was to help with an issue, it wasn’t “personal assistance” it just helped the person as well.
Read. The. Damn. Article. Instead oof a single tweet taken out of context.
The devs posting to social media is for clout and viral marketing. Why else would they post about it their own bug fix…?