this post was submitted on 18 Jan 2024
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That's pretty unfair. Before Valve's efforts, the first thing we PC gamers asked eachother about a new game was always "could you get it running?"
Three bad old days were quite bad, and they started getting better in lock step with Valve's improvements to Steam.
Correlation/causation and all that. But for a lot of us Valve earned a lot of goodwill simply by allowing "request a refund" on games that run poorly. (Edit: which was apparently forced on Valve by a government. Valve got lucky there!)
Their refund policy is due to getting slapped around in EU courts, not because valve is benevolent or anything. I do like steam a lot, but it is a near monopoly which acts as DRM to a degree. They did and would abuse that power unless regulated.
I believe their refund policy is actually from ACCC in Australia, rather than European rulings
You're correct, Australia played a big role in it, and the EU was passing regulation around 2015 on that issue as well. So they got slapped around in Australia and changed it up before getting slapped around in the EU.