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this post was submitted on 09 Oct 2025
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You're like 5 years too late on that for me. I bought a mouse in 2019. And in 2020 the mouse died. Wouldn't even turn on. Wouldn't charge. Dead.
I call up logitech, and ask what my options are. Basically my options are "fuck you". Couldn't even send it in for repair at all.
Compare this to 2005. I had a mouse in those days I paid $200 for. Which in those days was quite a bit. My then girlfriend broke my mouse. So I called logitech to ask how much it cost to fix. I had the mouse about 2-3 years at that point. So I knew it wasn't under warrenty, but I figure maybe repair is cheaper than buying a new one.
Guy on the phone says "Nah, I'll just ship you one". And I was confused. I asked "Oh. How much is that?" And he says "Don't even worry about it. Lets just send you a replacement."
Week later I had a free replacement on my doorstep. Instant recurring customer.
But now? Between deminishing product quality, disappearing customer service, and enshitified policies, I no longer feel like I'm a logictech customer for the past 5 years. This after being a huge cheerleader of theirs since the early 2000s. Maybe late 90s.
These companies do not seem to get that the easiest way to generate consistant revenue is with repeat business. I'm no longer a logitech customer, but I still have a lot of logitech products. Whenever they die, they'll be replaced with something else.
I would buy a G5 every few years until the end of time if they still made them. Profit clearly isn't the driving motivator of the post capitalist world we inhabit.
And what exactly will you replace your logitech stuff with? they're all going down this path now.
honestly if they still make the only mice that don't look like a gaming router they might still have me ... on the second hand market at least.
I'm the same with Roccat / now Turtle Beach. It's not even their policies, but their hardware is easy to repair yourself if its a small fix, and i hadn't any device die on me yet in the last 10 years where it wasn't selfinflicted a.k.a drown the Keyboard in half a liter of soda - the second time; sadly the liquid reached the rgb-ic which shorted so hard that it melted before i could do anything.
Their driver support for linux could be better tho (have to switch to the windows VM and use USB passthrough to configure). has anyone a recommendation for gaming keyboard/mice which support macros and multiple layers under linux?
I use the Mistel Barocco MD600. They have windows-only software but I've never used it. You can program everything on the keyboard itself.
It works great for me on Mac and Linux with separate key map/macro layers. I'm also a fan of split keyboards so that's an added benefit.