Linux

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Linux is a family of open source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991 by Linus Torvalds. Linux is typically packaged in a Linux distribution (or distro for short).

Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.

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submitted 9 months ago by phx@lemmy.ca to c/linux@lemmy.ml

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One of the problems with having switched over a number of relatives to Linux is that I'm "the guy" when they have issues, and I can't always get over to help them in a timely manner. A lot of the time most stuff is working just fine and it's just a matter of popping into the desktop and fixing a bad link or a naughty plugin that's slipped into Chrome etc, but it DOES require being able to see what they see.

Windows has a system where you can "request assistance" and then provide a code for access at which point it shares your desktop. There are similar systems where one can get a link in email and click it for support.

I'd like to find a system that I can host myself to allow users to queue up for support at which point I can pop into their system, without needing to open ports on their routers or using something hackish like forwarding a VNC port to an SSH server etc

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[–] BCsven@lemmy.ca 4 points 9 months ago (4 children)

Windows Quick Assist. you both launch it and share the code, it shares the screen even after your person on the other end reboots

[–] phx@lemmy.ca 1 points 9 months ago (3 children)

Is that the same as Windows Remote Assistance? I'm guessing just a rename

[–] BCsven@lemmy.ca 2 points 9 months ago (2 children)

It is similar, but QuickAssist is way better and so simple. If you type quickassist in the search bar it should show the app.

[–] phx@lemmy.ca 1 points 9 months ago (1 children)

I'll keep that in mind next time I've got relative with a Windows machine they need help on. Thanks

[–] BCsven@lemmy.ca 1 points 9 months ago

Yeah super handy when I was helping my mom in another province, because she is bad with tech. She types quickassist then ahares the generated code with me, I enter it, connects right away and still persists during reboot updates. Probably the best think MS has ever done.