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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by ylai@lemmy.ml to c/nottheonion@lemmy.world

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[–] Son_of_dad@lemmy.world 117 points 9 months ago (9 children)

Why would air Canada even fight this? He got a couple hundred bucks and they paid at least 50k in lawyer fees to fight paying those. They could have just given him the cost of the lawyer's fees and be done with it

[–] marth_21@lemmy.dbzer0.com 25 points 9 months ago (1 children)

Most likely to fight the precedent of them being liable for using an ai chatbot that gives faulty information.

[–] brianorca@lemmy.world 5 points 9 months ago

A settlement would cost less, can be kept private, and doesn't set precedent. Now they have an actual court case judgement, and that does set precedent.

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