this post was submitted on 28 Feb 2024
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Not defending Apple here necessarily but have you not ever been in line for a self checkout? It’s not a difficult piece of software or equipment to use and in my experience half of the users if not more cannot handle it. Users are really fucking dense
Self checkouts don't work the same across stores, don't accept the same methods of payment across stores, require human intervention the moment anything off the happy path occurs (like not moving an item fast enough and it scans twice), provide constant interruptions during the execution of their single purpose, and are unfathomably slow and inconsistent at what they do.
They just don't work well.
The only intervention I have ever needed over 20+ years of using was for an ID check, it’s very very possible to use them without having an issue 99% of the time. They fuck up because people don’t have any patience or just a general misunderstanding of how a cash register works, which is not a difficult concept
There's a certain store I go to that needs an employee almost every single time because the scales are insanely sensitive and lock you out immediately if they think it's wrong.
That’s on the retailer for not getting a tech out there to calibrate them, which takes 20 minutes and is 100% included by their maintenance agreement unless they bought shitty used equipment from a shady reseller.