this post was submitted on 25 Mar 2024
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It’s just a term of a contract. It’s only “forced” insofar as both parties agree to require it in order to settle disputes.
Which shouldn't be allowed in relation to consumer goods and services.
Meh, arbitration is cheaper and faster than actual litigation. I see clear advantages for both parties.
But also obvious disadvantages to the customer in cases like this. Why should the customer not have a right to refuse?