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Vultr posted their response to the concerns here - https://www.vultr.com/news/a-note-about-vultrs-terms-of-service/
The portion of the ToS that people were worried about had been in place for years and had nothing to do with server intellectual property. They are removing it to avoid future confusion.
I don't disagree that it was poorly worded, but the amount of people jumping to the worst possible conclusions on this is concerning. What happened to Hanlon's Razor?
Many are, but as far as I know, no hosting provider has ever tried something like what was claimed (which is why it made such news).
It seems like many people didn't even verify that portion of ToS was new (checking web archive), or wait for Vultr's response before closing their accounts.
Even after the official response, it feels like people stuck to their original assumptions and felt justified moving services?
Companies, and specifically the people in them, make mistakes. What matters is their reaction. I'm scratching my head to think what Vultr could do better in this case (other than creating a time machine to avoid the initial screw up).
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What response are you expecting, exactly? There's lots of competition out there and data privacy is an extremely sensitive topic. It's not the kind of mistake you can recover from. They screwed up, they lost customers, end of story.
Also personally I don't believe for a second that it was a mistake. The hell it was. Any lawyer worth their salt would have pointed out the issue right away. Either they wrote it without a lawyer or they wrote it on purpose.
There was substantial room for improvement in the way they spoke publicly about this issue. See my comment above.