Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can't supply a replacement part because the pen is no longer in production and I'm not entitled to a new model because they doesn't deem a leaking body a defect.

[–] psud@aussie.zone 2 points 8 months ago* (last edited 8 months ago) (2 children)

Twsbi - a Korean pen manufacturer - had some bad plastic in one of their production runs, the body of the pen would crack in its threads at the tail of the pen

They handled it properly, I sent them an email with a photo of the damage, they asked for my postal address and sent me a replacement body. The reassembled pen has been working happily now several years later

I now have five twsbi pens (four piston fillers, one vacuum filler - the vac mini doesn't leak on planes)

I have never tested the warranties on Zippo lighters or Maglite lights

*Edited spelling of twsbi

[–] TwinTusks@bitforged.space 1 points 8 months ago (1 children)

You meant Twsbi, its a Taiwanese manufacturer. Yes, their customer service is top notch! I also have a cracked cap from my Twsbi mini, and they sent me a replacement even without a picture (infact they sent it twice, because I didnt specified my pen color, so they sent it again).

[–] psud@aussie.zone 1 points 8 months ago

That's the one :)

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