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HP bricks ProBook laptops with bad BIOS delivered via automatic updates — many users face black screen after Windows pushes new firmware (www.tomshardware.com)

submitted 5 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

148 comments fedilink hide all child comments

On May 26, a user on HP's support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.

This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren't breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.

At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

Overall, this isn't a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we're seeing it in full force with forced, bugged BIOS updates that kill laptops.

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[–] Kyrgizion@lemmy.world 35 points 5 months ago (2 children)

since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

I hope HP aren't surprised when they get accosted with bricked laptops through their execs' windshields at random intervals...

[–] SirSamuel@lemmy.world 21 points 5 months ago (1 children)

If i knew of any execs near where i live they would be getting a front row seat to my reenactment of the Office Space printer scene.

It's rare for me to viscerally hate someone just for existing, but if i met an HP exec I would have to exert quite a bit of self control to not beat them until I lost feeling in my hands

[–] far_university1990@feddit.de 3 points 5 months ago

It's rare for me to viscerally hate someone just for existing

Microsoft exec as well