this post was submitted on 15 Jun 2024
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we shouldn't have had to transition but if you didn't know they were doing this then you probably haven't tried to play the game within the last 5 years
I'm one of those people. I haven't played in years. I may never have played again. I only found out because my daughter is now at an age where she asked if we could play together. I received no notice from Microsoft and I don't do social media so it was a complete surprise to me when I couldn't log in, then find out through their support that I had lost access to something I had legally paid for.
I sincerely doubt you received no notice from Microsoft. I received multiple emails from them, even though I didn't play back then. If I hadn't transitioned I'm pretty sure they would've kept sending me emails.
Doubt all you like. I checked multiple times after opening a ticket to make sure I hadn't missed something. I would actually be a lot less annoyed with them if I had.
Were you using a weird email provider? Maybe the emails were sent to spam. Or you were looking in the wrong email.
Nope, it was Gmail and I know it's the correct account because I have other emails regarding that account going back a few years including confirmations and a password reset.
I did check spam at the time. I really tried to give them the benefit of the doubt but all I can figure is my account slipped through some weird crack. It's likely I never would have even known if it weren't for my kid asking me one day if we could play together.