this post was submitted on 15 Jun 2024
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[–] moosetwin@lemmy.dbzer0.com 101 points 5 months ago (22 children)

we shouldn't have had to transition but if you didn't know they were doing this then you probably haven't tried to play the game within the last 5 years

[–] Hasherm0n@lemmy.world 97 points 5 months ago (21 children)

I'm one of those people. I haven't played in years. I may never have played again. I only found out because my daughter is now at an age where she asked if we could play together. I received no notice from Microsoft and I don't do social media so it was a complete surprise to me when I couldn't log in, then find out through their support that I had lost access to something I had legally paid for.

[–] calcopiritus@lemmy.world 25 points 5 months ago (6 children)

I sincerely doubt you received no notice from Microsoft. I received multiple emails from them, even though I didn't play back then. If I hadn't transitioned I'm pretty sure they would've kept sending me emails.

[–] Hasherm0n@lemmy.world 14 points 5 months ago (1 children)

Doubt all you like. I checked multiple times after opening a ticket to make sure I hadn't missed something. I would actually be a lot less annoyed with them if I had.

[–] calcopiritus@lemmy.world 2 points 5 months ago (1 children)

Were you using a weird email provider? Maybe the emails were sent to spam. Or you were looking in the wrong email.

[–] Hasherm0n@lemmy.world 2 points 5 months ago

Nope, it was Gmail and I know it's the correct account because I have other emails regarding that account going back a few years including confirmations and a password reset.

I did check spam at the time. I really tried to give them the benefit of the doubt but all I can figure is my account slipped through some weird crack. It's likely I never would have even known if it weren't for my kid asking me one day if we could play together.

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