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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] conciselyverbose@sh.itjust.works 190 points 4 months ago (30 children)

If it worked for most shit and escalated to a human when it actually needed to, reliably, I'd be fine with it.

I don't believe there's a realistic chance that there's a lot of overlap between the people willing to invest to actually do it properly and the people paying for AI instead of people though.

[–] Emmy@lemmy.nz 6 points 4 months ago

The answer is always, the service will sick until you leave for another company.

Then you'll find out sucks just as much there, cause you have to buy from someone

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