this post was submitted on 19 Jul 2024
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Major IT outage affecting banks, airlines, media outlets across the world (www.abc.net.au)
submitted 4 months ago* (last edited 4 months ago) by rxxrc@lemmy.ml to c/technology@lemmy.world
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All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...

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[–] victorz@lemmy.world 14 points 4 months ago (16 children)

If these affected systems are boot looping, how will they be fixed? Reinstall?

[–] Sylence@lemmy.dbzer0.com 24 points 4 months ago (11 children)

There is a fix people have found which requires manual booting into safe mode and removal of a file causing the BSODs. No clue if/how they are going to implement a fix remotely when the affected machines can't even boot.

[–] ChefKalash@lemmy.dbzer0.com 2 points 4 months ago (3 children)

Do you have any source on this?

[–] Sylence@lemmy.dbzer0.com 11 points 4 months ago

If you have an account you can view the support thread here: https://supportportal.crowdstrike.com/s/article/Tech-Alert-Windows-crashes-related-to-Falcon-Sensor-2024-07-19

Workaround Steps:

  1. Boot Windows into Safe Mode or the Windows Recovery Environment

  2. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory

  3. Locate the file matching “C-00000291*.sys”, and delete it.

  4. Boot the host normally.

[–] Passerby6497@lemmy.world 9 points 4 months ago (1 children)

I can confirm it works after applying it to >100 servers :/

[–] victorz@lemmy.world 4 points 4 months ago

Nice work, friend. 🤝 [back pat]

[–] CanadaPlus@lemmy.sdf.org 2 points 4 months ago

It seems like it's in like half of the news stories.

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