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77% Of Employees Report AI Has Increased Workloads And Hampered Productivity, Study Finds (www.forbes.com)

submitted 3 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

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The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI's impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.

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[–] FartsWithAnAccent@fedia.io 108 points 3 months ago* (last edited 3 months ago) (16 children)

They tried implementing AI in a few our our systems and the results were always fucking useless. What we call "AI" can be helpful in some ways but I'd bet the vast majority of it is bullshit half-assed implementations so companies can claim they're using "AI"

[–] Hackworth@lemmy.world 8 points 3 months ago* (last edited 3 months ago) (9 children)

What were they trying to accomplish?

[–] FartsWithAnAccent@fedia.io 37 points 3 months ago (8 children)

Looking like they were doing something with AI, no joke.

One example was "Freddy", an AI for a ticketing system called Freshdesk: It would try to suggest other tickets it thought were related or helpful but they were, not one fucking time, related or helpful.

[–] MentallyExhausted@reddthat.com 8 points 3 months ago (2 children)

That’s pretty funny since manually searching some keywords can usually provide helpful data. Should be pretty straight-forward to automate even without LLM.

[–] FartsWithAnAccent@fedia.io 6 points 3 months ago

Yep, we already wrote out all the documentation for everything too so it's doubly useless lol. It sucked at pulling relevant KB articles too even though there are fields for everything. A written script for it would have been trivial to make if they wanted to make something helpful, but they really just wanted to get on that AI hype train regardless of usefulness.

[–] Static_Rocket@lemmy.world 1 points 3 months ago

TFIDF and some light rules should work well and be significantly faster.

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