My only experience was on a shared machine (the $5,000 prebuilt offering) where one of the less tech literate people messed with nvidia drivers for data science. Worse, I was remote and it had some software from IT running.
Basically some combination of those things meant we ended up running it in recovery mode and all shared the same user. I think I downplay how shit that job was in my head.
The support from the company was ASS and I'm doubtful there was a human responding for the first few messages. I gave them very detailed logs of the issue, with links to their own documentation, and their response suggested they didn't read past the first sentence. Really can't imagine why I wouldn't just stick to debian when the company support is worthless even after giving them 5k.