this post was submitted on 09 Apr 2025
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Full title: Ubisoft says you "cannot complain" it shut down The Crew because you never actually owned it, and you weren't "deceived" by the lack of an offline version "to access a decade-old, discontinued video game"

Ubisoft's lawyers have responded to a class action lawsuit over the shutdown of The Crew, arguing that it was always clear that you didn't own the game and calling for a dismissal of the case outright.

The class action was filed in November 2024, and Ubisoft's response came in February 2025, though it's only come to the public's attention now courtesy of Polygon. The full response from Ubisoft attorney Steven A. Marenberg picks apart the claims of plaintiffs Matthew Cassell and Alan Liu piece by piece, but the most common refrain is that The Crew's box made clear both that the game required an internet connection and that Ubisoft retained the right to revoke access "to one or more specific online features" with a 30-day notice at its own discretion.

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[–] PancakeTrebuchet@lemmy.world 21 points 1 month ago

Things like this make it really easy for me to not buy anything from Ubisoft.

[–] Jaysyn@lemmy.world 21 points 1 month ago (7 children)

Oh look. Yet another reason to continue my Ubisoft boycott.

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[–] ILikeTraaaains@lemmy.world 21 points 1 month ago (9 children)

If they don’t sell the game but a long term rental license, then they should not say “we’ve sold 1234557890 copies of ”.

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[–] Lost_My_Mind@lemmy.world 20 points 1 month ago

You're right, Ubisoft. I CAN'T complain about not owning the game. I never bought it. You know.....because it's an Ubisoft game!

[–] mp3@lemmy.ca 19 points 1 month ago

If buying isn't owning, surely that means pirating isn't stealing.

[–] arc@lemm.ee 19 points 1 month ago

I think there is an implication that if you buy a game which is online by nature (e.g. an MMO) that the servers can and will shut down eventually. My cupboard is filled with defunct MMOs. And people do not "own" any commercial software per se, they run it under licence.

So I don't see that Ubisoft has any legal obligation here. But as a good will gesture they really should put the server code in escrow, or open source chunks of it so that games can continue to enjoy life after the company itself has no economic incentive to continue running it.

[–] ILikeBoobies@lemmy.ca 17 points 1 month ago (1 children)

They’re right but it would be great if companies had to allow self hosting for products they make money from

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[–] andros_rex@lemmy.world 17 points 1 month ago

What I love about being a broke bitch retro gamer is that I own my games. I have a Tetris cartridge that is older than I am and still works. The batteries on some of my GB and GBA carts have died, but that’s something I can fix. No one can send a stealth update to my Sega Genesis that forces me to create on an account to play or even bricks it somehow. There’s no room for human shit behavior, just a war against the realities of mechanical decay. (And it’s easy to rip ROMs in case of the inevitable.)

Older generations of gaming are well preserved. I don’t think the past ten years or the future will be. “Games as a service” is too big a draw - the goal is to turn everything into a subscription model because why make money once when you can make it forever?

[–] rustyfish@lemmy.world 17 points 1 month ago* (last edited 1 month ago) (1 children)

I think I didn’t buy or play anything Ubisoft since Far Cry 4? And even that was more of an accident.

So from my perspective Ubisoft is that one flaccid one night stand who is still screeching about stuff while I moved on years ago.

Edit: I just checked. I didn’t even buy Far Cry 4. Oh whoops.

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[–] Phoenicianpirate@lemm.ee 16 points 1 month ago (1 children)

This is why I will always have some nostalgia for physical media. I still got CDs I bought in the 90s (which I've copied onto my hard drives a long, long time ago) and while they need a like coaxing to work at times, they are forever mine and no one can take them from me.

I was very hesitant to go on steam specifically for their 'you don't own shit even if you paid and followed the rules' garbage.

[–] keen@lemmy.world 12 points 1 month ago (2 children)

Steam is crazy in how it's still usable and not completely enshittified after existing for so many years. I don't know how they do it

[–] infinitesunrise@slrpnk.net 17 points 1 month ago* (last edited 1 month ago) (1 children)

It's called staying away from venture capital. It really is as simple as that. Because Valve has a lucrative business model they have no need or desire to raise capital from outside investors, therefore there is nobody to squeeze them for value at the expense of their customers.

If you watch Cory Doctorow's talk where he coined the word "enshittification" he explains how the process works, and it starts with outside investment. Enshittification is just a catchy term for value extraction, from the perspective of the customer.

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[–] toiletobserver@lemmy.world 15 points 1 month ago

Take them to small claims for theft. I'll bet they don't show up. Then they won't pay you, so you get a court order and sheriff to recoup your money in assets. Take anything you want and put it on eBay. Collect your money.

[–] ihatefascist@lemm.ee 15 points 1 month ago (12 children)

Give it another 5 years and Ubisoft will be dead, what was the last Ubisoft game without controversy/bad gameplay? I gotta go back 10 years or so

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[–] robdor@lemmynsfw.com 15 points 1 month ago

Ubisoft can't be mad at me for not burying any of their games because they don't make any games.

[–] KingThrillgore@lemmy.ml 13 points 1 month ago (2 children)

Gaslighting. That's a new strategy and a new low.

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Tell you what customers absolutely can do: decide to stop doing business with you.

[–] Gates9@sh.itjust.works 12 points 1 month ago (1 children)

“You will own nothing and like it”

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[–] deegeese@sopuli.xyz 11 points 1 month ago

Ubisoft doesn’t have to support the game forever.

They can either open up hosting to players or give refunds but they can’t have their cake and eat it too.

[–] RFBurns@lemmy.world 11 points 1 month ago

The use of the words 'buy', "own" or 'purchase' in connection with DRM rental should be an international felony, and grounds for immediate break-up of businesses that use them.

[–] enkonju@lemmy.world 11 points 1 month ago (1 children)

I actually enjoyed the first two Crew games and probably would have checked out Motorfest by now if they didn't remove the first game from my library. But now, why should I ever buy another Ubisoft game when I don't know how long they'll bless me with the ability to play the games I've paid for? They even included expiration dates for their game keys and they're acting like those dates were completely meaningless. So, even if they try to add an end of life date for future purchases, how would I know they're not lying like they did with these original keys?

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[–] Melonpoly@lemmy.world 11 points 1 month ago (1 children)

And people will still defend this company

[–] FeelzGoodMan420@eviltoast.org 11 points 1 month ago* (last edited 1 month ago) (4 children)

Does anyone defend them? I think what happens is that people get mad at them but then still buy the games anyway because they're absolute fucking idiots. I believe this is what happens.

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[–] base@lemmy.world 10 points 1 month ago* (last edited 1 month ago)

The best part is they havent made a compelling game in 10 years. So i wont buy a game of them ever again either way. Its an easy life tbh.

[–] CalipherJones@lemmy.world 10 points 1 month ago (1 children)

Good reminder to never buy an Ubisoft game.

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[–] Blackmist@feddit.uk 10 points 1 month ago

That's one of the many reasons why I never bought it.

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