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this post was submitted on 27 Nov 2024
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Sounds like something The Onion would write.
I have yet to encounter a US ISP that doesn't have laughably bad customer service.
The reason I don't switch is because there are no other options.
The fuck are they smoking? I'd really like to try it because there isn't a substance in known reality that would make that statement not sound hilariously, institutionalizably insane.
Verizon FiOS is, very surprisingly, decent. Of course when compared to Comcast, the bar is pretty low. And compared to other Verizon offerings, you'd think FiOS would be shitty but it is honestly very refreshing.
Anytime I've had to call for an issue, it was fixed within a reasonable amount of time. One time it was some sort of speed/connectivity issue and they figured it out at the neighborhood junction within a day and another was to bury my fiber and that was within a week.
Comcast charged me for a technician to come out each time. I had to fight that charge each time. Took MONTHS to get that fixed.
I also have only minors complaints with fios, mainly around incremental price increases until I call to tell them to knock it off. just dog piling =)