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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 2 weeks ago by StrawberryPigtails@lemmy.sdf.org to c/nottheonion@lemmy.world

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[–] neo2478@sh.itjust.works 7 points 2 weeks ago (1 children)

True for me in Europe. Called cause my upload speeds were dog shit all of a sudden. They just told me thats not normal, we’ll send an engineer the tomorrow (2 hour window, with text message letting me know when he was about to arrive). He immediately identified the problem as the cable coming into the house, fixed it for free, and even gave me some tips to optimize my internal network.

[–] CLOTHESPlN@lemmy.world 2 points 2 weeks ago

I have a local fiber group (just my city, maybe a few neighboring ones) and it's killer. 500 symmetric for 50 a month, no caps, instant support to somebody local (minus the odd 3 am calls those might get bounced to a pretty high quality over seas group, but that's not a big window), no contract and knowledgeable staff. Meanwhile my last cable Internet was Comcast and I think I'd rather swallow glass then willingly give them business