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I've found the opposite to be the case unfortunately. Plex "just works" while my jellyfin server had almost constant issues with subtitles (two of my frequent users need these because of hearing problems) and would frequently crash requiring docker restarts.
I adopted jellyfin very early, used it for many (maybe 6?) years and these problems only got worse over time.
I always prefer open source (often to a fault) but I am glad I switched to Plex a few months ago. I got the lifetime pass for cheap for black Friday. I still leave jellyfin running for a few users, but everyone else has already switched over.
I had the opposite. Jellyfin just works. Plex kept losing my movie folders, refused to play videos, wouldn’t screen cast, had problems with audio tracks, there always seemed to be a disconnect between app and server, they refused to connect despite both being the correct versions. It worked great initially, but got steadily more and more problematic over time. I gave up, even though I’d paid for it, and made a jellyfin server and have had zero trouble since.
Don’t know why two programs should have such radically different experiences, they should just do what they’re supposed to.
What are the issues you’re having with Jellyfin’s subtitles? Do you know if there is an open bug report or feature request that is tracking the same?