this post was submitted on 19 Jan 2024
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Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

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[–] Telodzrum@lemmy.world 94 points 10 months ago (13 children)

“We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.

“We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.

Seems pretty straightforward and had a good resolution.

[–] r00ty@kbin.life 41 points 10 months ago (7 children)

But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.

[–] Enk1@lemmy.world 16 points 10 months ago (3 children)

POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.

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