this post was submitted on 19 Jan 2024
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Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’ (7news.com.au)
submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world
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Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

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[–] Telodzrum@lemmy.world 94 points 10 months ago (4 children)

“We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.

“We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.

Seems pretty straightforward and had a good resolution.

[–] r00ty@kbin.life 41 points 10 months ago (3 children)

But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.

[–] Enk1@lemmy.world 16 points 10 months ago (2 children)

POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.

[–] AlligatorBlizzard@sh.itjust.works 5 points 10 months ago

Even when they get decent coders for the base code, feature creep eventually wrecks the system. I know someone who helped write the POS system used in Disney parks, and according to them the system they originally built didn't suck nearly as much as the system I used as a cast member, and it's the hastily tacked on bullshit (causing the initial competent team to quit) that ultimately broke it. That said, I do realize that most people will not admit to shipping shoddy code in the first place.

[–] Telodzrum@lemmy.world 7 points 10 months ago

IDK, that seems like a really reasonable question tbh.

[–] poweruser@lemmy.sdf.org 1 points 10 months ago (1 children)

I imagine there's code to do something like currency conversion or maybe rewards points calculation so the displayed amount is not actually the number used for the final total

[–] r00ty@kbin.life 3 points 10 months ago

Deductions should also appear as a line item though.

[–] Corgana@startrek.website 4 points 10 months ago* (last edited 10 months ago) (1 children)

Seems pretty straightforward and had a good resolution.

Well, except for when the Redditor went home and spread ~~lies~~ technically factual statements presented in a misleading manner and omitting key details with the apparent goal of damaging the reputation of the store despite being treated with kindness and fairness by the manager.

[–] KairuByte@lemmy.dbzer0.com 2 points 10 months ago

Lies? What lies? They went home and said “I found this situation annoying.” How is that a lie?…

[–] AgnosticMammal@lemmy.zip 3 points 10 months ago

7news is like that for ya. Lots of petty drama news.

[–] Kusimulkku@lemm.ee 3 points 10 months ago (1 children)

But I want to be outraged