Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

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[–] mad_lentil@lemmy.ca 2 points 2 days ago* (last edited 2 days ago) (1 children)

Might it also be possible/feasible to send an "email blast" to everyone with a slrpnk.net account? It would probably be quite complicated to send that many emails at once without getting blocked by the major email providers, but hypothetically we've all registered with emails...

Just spitballing ideas for the future. Everything's fine now. Gives me an excuse to spend a little more time on the Canadian end of the fediverse. :)

[–] Kris@feddit.org 3 points 1 day ago* (last edited 1 day ago)

As email in profile is an optional feature on our instance about 50% of the userbase opted to not share one so we would only reach some people. But yes, getting spam filtered would be another problem of mass-mailing.

But I found a way to put up a simple html error page and will add this later to inform our members and link to this thread.