this post was submitted on 21 Jul 2025
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Something else I forgot to mention was a concept that I learned in the military called BLUF: Bottom Line Up Front. The idea is that most people aren't going to read past the first sentence or two before skipping to the end so you better get the absolutely critical information out right away; before your reader gets bored/decides they have more pressing matters to deal with. I would regularly see emails that started with a summary before even the salutations.
Oh, yes, we use BLUF at work a lot, but it's not really useful if you're trying to pass along detailed knowledge.