this post was submitted on 05 Aug 2025
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I have a Framework () 13 laptop and I love it. HOWEVER @SecritLyfe spent a big chunk of $$ on a Framework 16 and it has been a complete disaster. Long story short, it's been OOS since (feistycricket.org)
submitted 2 days ago by mack505@feistycricket.org to c/framework@lemmy.ml
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I have a Framework (@framework) 13 laptop and I love it. HOWEVER @SecritLyfe spent a big chunk of $$ on a Framework 16 and it has been a complete disaster. Long story short, it's been OOS since mid-June.

Finally got it back from service today and IT STILL DOESN'T WORK.

I cannot recommend them anymore. Glad mine is OK and hope it never breaks.

Buy a used eBay Dell for 1/8 the cost and just expect to replace it annually. Its a better deal.

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[–] beastlykings@sh.itjust.works 6 points 2 days ago (6 children)

Have an actual link to the issues the guy is having? Details?

This feels... Fear mongery.. without details.

Crap happens to every product, and support should take care of you in most cases.

It's sad to hear, if true. I love my framework.

[–] mack505@feistycricket.org 0 points 2 days ago (1 children)

@beastlykings “The guy” is me.

I haven’t bothered with a blow by blow chronicle of the issues. My biggest issues are

  1. It broke. (Shit happens)
  2. Spent ~2 weeks going back & forth with “try this” via email.
  3. Finally cleared to send for service. No communication from service center. Gone for a month.
  4. It’s back and still not working, with a new problem.

Sent another email and am awaiting their reply. Frustrating.

[–] beastlykings@sh.itjust.works 3 points 2 days ago (1 children)

Not giving a blow by blow is your choice. And I'm sorry you're having trouble, honestly.

I'm just trying to explain why this community doesn't seem to be rallying behind you. It's hard without details.

People aren't very trusting these days, and for good reason, unfortunately

[–] mack505@feistycricket.org 1 points 2 days ago (1 children)

@beastlykings Not looking for a rally, just venting into the void. Although I am old enough to remember the days when calling a company out online would often get a personal response and quick resolution.

[–] beastlykings@sh.itjust.works 1 points 2 days ago* (last edited 2 days ago)

That's fair. Personally I feel better when I'm having a bad time with something, and others agree that it sucks 🤷‍♂️

Yeah some companies have a really good online presence. Lemmy isn't exactly the paragon of "online" for the average person or company though. Have you tried their official forums? Lots of knowledgeable people over there, and the company workers hang out there too, occasionally.

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