Did you expect them to admit that they just wanted to arbitrarily charge more money with zero oversight or transparency?

It’s not that we don’t know - it’s that we are seemingly powerless to do anything about it. You can’t sue, they’re in legal compliance. You can’t take your money elsewhere, because ISPs often have monopolies in their areas of operation. You can’t count on your reps to regulate, because both parties work tirelessly to install pro-corporate establishment figures at all levels of government. You’re not even allowed to crowd source bribe money for said politicians, because they’ll claim you aren’t a legitimate lobby if you represent the people instead of a special interest.

For a country that loves to bleat on about rejecting tyranny, we certainly seem to welcome it with zero resistance in nearly all facets of life. Capitalism has completely failed us, and I think it’s probably humorous to those on the outside because most Americans refuse to admit it despite the glaringly obvious problems we’re now faced with.