this post was submitted on 02 Feb 2024
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Robocalling isn't inherently bad. Utilities and such institutions that have your membership (library, gym, health care etc) should be welcome to use robocalling to notify you of useful info like emergencies or changes to their schedules. It's just the political ads, scams, and sales that need to be made illegal and punishable.
Those scenarios would be better handled through email or text message. Nothing that should be handled by a robocall is urgent enough to warrant disturbing people with a phone call, it should just be text or email.
An actual emergency call, requiring your immediate attention, should absolutely not be handled by robocalls. If it doesn't require immediate attention, then a call is not necessary.
-an elderly neighbor on his frustration with membership text messages from the aquarium
An organization being welcome to use something doesn’t mean it’s necessary for them to do it!
What do you think about national emergencies triggering automated calls to landlines?
Well that is something that could require immediate action for your safety, so it could make sense. We have a nation-wide civil defense siren system where I live for that kind of stuff, which I believe is a much better solution than cold-calling people who may or may not even be within range of their land line.