this post was submitted on 21 Mar 2026
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Microsoft announces sweeping Windows changes - but no apologies (www.zdnet.com)
submitted 6 days ago by spaghettiwestern@sh.itjust.works to c/technology@lemmy.world
100 comments fedilink hide all child comments
 

In a long post titled "Our commitment to Windows quality," published on Microsoft's website and sent via email to millions of members of the Windows Insider Program, Windows boss Pavan Davuluri laid out a laundry list of changes Microsoft plans to make in Windows 11, starting this month.

What's most remarkable about this post is what it doesn't contain. Here's how Davuluri kicked things off:

Every day, we hear from the community about how you experience Windows. And over the past several months, the team and I have spent a great deal of time analyzing your feedback. What came through was the voice of people who care deeply about Windows and want it to be better.

That paragraph belongs in the non-apology Hall of Fame, with a cross-reference to "Friday news dump" -- a classic PR technique that aims to minimize media coverage of the awkward news being released.

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[–] albert_inkman@lemmy.world 20 points 5 days ago (5 children)

The revealing part isn't what they're changing—it's the opening. 'We hear from the community' followed by zero acknowledgment of the actual problems people complain about (bloatware, forced updates, telemetry) is classic corporate messaging.

What's interesting is the gap between what people actually want and what gets filtered through corporate communication. Companies sanitize feedback to protect the business model. That's not just Microsoft—it's how the system works.

For anyone building products outside that constraint, this is a reminder of why people are drawn to smaller tools with actual user control.

[–] emilgardis@lemmy.ml 2 points 5 days ago

Haha so true, its not what they are changing, its their opening...

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