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Remote Tech Support services? (piefed.social)

submitted 1 day ago by marighost@piefed.social to c/selfhosted@lemmy.world

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Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] rtxn@lemmy.world 29 points 1 day ago (1 children)

RustDesk. It works like TeamViewer: install the client on both machines, have the relative read out the client ID and one-time password over the phone, and you can connect immediately. It has self-hostable server components, but you can use the public relay servers without having to configure anything on the clients. You don't have to open any ports on the firewall either.

[–] marighost@piefed.social 6 points 1 day ago (2 children)

Thanks for the quick response, this looks perfect for what we need. Appreciate it very much!!!

[–] dil@lemmy.zip 3 points 15 hours ago

nomachine is an alternative

[–] ITGuyLevi@programming.dev 2 points 14 hours ago

If RustDesk doesn't do what you need, Remotely worked great for me and helping a few family members (though probably a bit more features than you may need).