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Remote Tech Support services? (piefed.social)

submitted 1 day ago by marighost@piefed.social to c/selfhosted@lemmy.world

43 comments fedilink hide all child comments

Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] not@lemmy.dbzer0.com 3 points 17 hours ago (2 children)

Has anybody tried DWService? It looks promising, and if you don't shoot me down I'll try it to help my mother with her constant printer issues.

[–] irmadlad@lemmy.world 2 points 12 hours ago

Not trying to stir the pot here, but to my understanding, the DWService agent is opensource, but the server side isn't. If I am errant in my conclusion, feel free to school me.

[–] PerogiBoi@lemmy.ca 2 points 13 hours ago

I've used it to control my headless Windows server back when I was into self harm.

DWService is great! Never had issues with it. Try it on your own machine to play around and see if it works for your usecaze.