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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by ylai@lemmy.ml to c/nottheonion@lemmy.world

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[–] SpaceCowboy@lemmy.ca 10 points 9 months ago

Just how Air Canada does things now. I think it largely stemmed from the pandemic where people gave them leeway on things being a bit messed up. But now they've fallen into a habit of not taking responsibility for anything.