this post was submitted on 17 Feb 2024
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Business services are so shitty the answer is: another service.
Reminds me of supplemental insurance plans. Fractal capitalism.
My company stresses customer service. We have our phones set up to ring the person, after two rings, ring all department phones, after 4, anyone who can answer outside calls.
Every call is answered. Everyone is trained how to start a call and get them to the right person.
I’m on that list even though I shouldn’t be. I volunteered to be a 4th ring because I value that mentality.
What company is this‽ literally no way it's a public facing company that deals with regular customers b2b maybe?
Higher end building supply. So, both, but yes there are more businesses calling us. Most of our “bad” calls are about delivery issues.