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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] Radicaldog@lemmy.world 1 points 9 months ago

Our customer support is full of (older) people buying stuff from us. Not everyone likes using websites when a phone will work!