this post was submitted on 24 Feb 2024
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One of my first jobs in tech was being low IT support at a chain of restaurants around 2011, and being sent any 'vendor calls'. Apparently customer service thought Yelp was a vendor, and I got on a phone call with Yelp reps literally suggesting that they can help "improve our reputation" and "without Yelp pro support, it could really tank our visibility".
In other words, it's a racket.