this post was submitted on 15 Mar 2024
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You say that, but I've had my credit card call me about a charge and the information they asked was too specific. I hung up and called the official number and they confirmed it was indeed true and didn't understand why I thought the way they did it was a scam.
It's scary how oblivious banks can be, and I think Brokkr is either lucky or optimistic about their procedures - I have seen even large banks like HSBC make "facepalm" mistakes like you described, and it sounds like Cory's much smaller credit union might even have outsourced their nighttime call handling to someone very close to the fraudsters.
Still curious how they managed to use Cory's card with just the card number and not the CVC2 code - is that a regional thing where some online shops aren't required to use it?
Depending on the credit card system used, there's various levels of fraud detection. Some stores use a point-of-sale system for in-person transactions, and those generally don't need the CVV code because you're supposed to have the physical card. It doesn't stop some businesses from using the system incorrectly, allowing them to charge a card without a billing address or security code.
This is part of why credit card signatures are basically useless compared to a pin that's required for all in-person transactions.