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Xbox's automated 'moderation' systems are pathetic and need to be scrapped — we pay for this
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this post was submitted on 01 Apr 2024
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This is the best summary I could come up with:
Over the past few weeks, it feels like I've received an uptick of Xbox customers reaching out to me either via email or direct message to help them overcome unfair bans.
Content creators are increasingly being targeted in "mass reporting" events that Microsoft's automated systems take as legit, resulting in permanent account closures.
For those who don't know, Free Companies are essentially FFXIV's clan or guild system, where players can band together as mercs to take down the game's big scary beasties.
A viral tweet from Envinyon details how reddit user /u/TGB_B20kEn was handed a two-month account suspension for using the phrase "Free Company" in an LFG posting via Xbox.
I myself recently got locked out of a second Microsoft 365 Business Account, and it took well over two weeks of constant calls to get it escalated and fixed, being passed around to different departments who didn't want to take responsibility to help me out.
It's increasingly apparent that Microsoft thinks it can have its cake and eat it from a customer service perspective — the most minimal amounts of investment possible, while also having a "safe" sanitized environments that won't cause PR headaches.
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