this post was submitted on 19 Apr 2024
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[–] inb4_FoundTheVegan@lemmy.world 122 points 7 months ago (82 children)

Tesla fans have taken issue with the word “recall” in the past when the company has proven adept at fixing its problems through over-the-air software updates. But they likely will have to admit that, in this case, the terminology applies.

Even if Tesla sucks super hard, I agree with these complaints. I immediately checked to see if this was a "real" recall or a software one. Since they all need some physical work on them it definitely applies, but I really wish they used a different term for software update "recalls". It's confusing word choice.

[–] IphtashuFitz@lemmy.world 56 points 7 months ago* (last edited 7 months ago) (17 children)

What's confusing about it? A recall in the automotive world has a very specific definition, and it covers not only software related issues but hardware related ones as well.

The National Highway Traffic Safety Administration (NHTSA) is a part of the US Department of Transportation, and they publish a 20 page pamphlet that describes what a recall is. Here are the relevant parts from that brochure:

The United States Code for Motor Vehicle Safety (Title 49, Chapter 301) defines motor vehicle safety as “the performance of a motor vehicle or motor vehicle equipment in a way that protects the public against unreasonable risk of accidents occurring because of the design, construction, or performance of a motor vehicle, and against unreasonable risk of death or injury in an accident, and includes nonoperational safety of a motor vehicle.” A defect includes “any defect in performance, construction, a component, or material of a motor vehicle or motor vehicle equipment.” Generally, a safety defect is defined as a problem that exists in a motor vehicle or item of motor vehicle equipment that:

  • poses a risk to motor vehicle safety, and

  • may exist in a group of vehicles of the same design or manufacture, or items of equipment of the same type and manufacture.

Furthermore:

The National Traffic and Motor Vehicle Safety Act gives NHTSA the authority to issue vehicle safety standards and to require manufacturers to recall vehicles that have safety-related defects or do not meet Federal safety standards.

In other words, federal law gives NHTSA the authority to issue recalls for any defect that is considered a safety defect. There is no qualifier for it having to be mechanical in nature.

I've had software-related recalls issued for both a Toyota and a Honda that I used to own. The Toyota one resulted in them sending me a USB stick in the mail and telling me how to install it in the car (basically plug it into the entertainment system and wait). The Honda one required a trip to a dealer to update the software in the ECU to prevent the cars battery from dying due to the alternator being disabled improperly. Just because these were software related in no way means they weren't recalls. They were both mandated by NHSTA, both resulted in official recall notices, etc.

Edit: Just for fun you might want to go to https://www.nhtsa.gov/recalls and do a search there. If you enter "Tesla" in the field for "VIN or Year Make Model" you can browse all their recalls. The very first one on this page is titled "Incorrect Font Size on Warning Lights". That's most definitely a software recall. It's assigned NHSTA recall #24V051000, and they list the affected components as "ELECTRICAL SYSTEM". If you read further it also shows the remedy was an over-the-air software update.

[–] Lojcs@lemm.ee -2 points 7 months ago (15 children)

Just because the government defined it that way 60 years ago when software updates weren't even a thing doesn't mean it makes sense to call a user-applicable fix a recall. It's literally in the name. Is it being re-called back to the manufacturer or not

[–] 2ncs@lemmy.world 6 points 7 months ago (1 children)

"user-applicable fix" is hardly correct, they are installing a fix provided by the company that has the recall. The company just so happens to provide an over the air download to patch the issue instead of having owners go to a dealer.

[–] Lojcs@lemm.ee -2 points 7 months ago (1 children)

Where is the car being recalled to? I get that that's the word that stuck for 'critical fix' or whatever but if you don't need to bring it back that's not a recall. Call it something else.

they are installing a fix provided by the company

So the user is applying the fix? What else do you expect that to mean?

[–] aesthelete@lemmy.world 0 points 7 months ago (1 children)

Why do you give such a shit about this word?

[–] Lojcs@lemm.ee 1 points 7 months ago (1 children)

I'm sorry for wanting things to mean what they mean

[–] aesthelete@lemmy.world 1 points 7 months ago* (last edited 7 months ago) (1 children)

It could easily be written in a longer statement such as "recalled for service" which is still 💯 accurate but the service is being done remotely instead of at a shop.

There are just so many other things to give a shit about in even the realm of "words meaning what they mean" that it seems like a very random, stupid thing to get hot and bothered about.

You're probably one of those guys who has Twitter threads where you're quoting Webster as an argument aren't you?

[–] Lojcs@lemm.ee 1 points 7 months ago* (last edited 7 months ago) (1 children)

If it's being done remotely it is not recalled, that's my entire point.

Most of my bother comes from how people are reacting with kneejerk appeals to the status quo instead of actually responding to what I (and others) wrote, think of me what you will

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