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Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)

submitted 6 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world

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[–] ikidd@lemmy.world 25 points 6 months ago (1 children)

Will the AI not hang up on me when I ask it a question that's going to take a long time to resolve and fuck up it's service metrics?

I've gone through like 3 service reps in a single problem because the call mysteriously drops after I outline the issue. "Could you hold please?"

click

[–] beefbot@lemmy.blahaj.zone 15 points 6 months ago (1 children)

I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.

So yes. That will happen again :/

[–] ikidd@lemmy.world 7 points 6 months ago (1 children)

Dammit, you probably aren't wrong...

We're doomed.

[–] beefbot@lemmy.blahaj.zone 5 points 6 months ago

Dammit, you probably aren’t wrong either.