this post was submitted on 28 Apr 2024
231 points (93.3% liked)

Technology

59605 readers
4225 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
231
Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 7 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world
111 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] ikidd@lemmy.world 25 points 7 months ago (3 children)

Will the AI not hang up on me when I ask it a question that's going to take a long time to resolve and fuck up it's service metrics?

I've gone through like 3 service reps in a single problem because the call mysteriously drops after I outline the issue. "Could you hold please?"

click

[–] beefbot@lemmy.blahaj.zone 15 points 7 months ago (1 children)

I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.

So yes. That will happen again :/

[–] ikidd@lemmy.world 7 points 7 months ago (1 children)

Dammit, you probably aren't wrong...

We're doomed.

[–] beefbot@lemmy.blahaj.zone 5 points 7 months ago

Dammit, you probably aren’t wrong either.

load more comments (1 replies)