this post was submitted on 19 May 2024
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Their job is to make the sale. Anything beyond that is not their problem.
I'm sure that's how they think about it yes. However lying to the customer about the existence of a feature isn't really a good long-term strategy to maintain customer relations. I'm in engineering so I don't care, but the customer is not going to trust them if they keep doing that. In the long run it costs them sales.
Especially considering that a lot of the time they'll tell the customer a feature exists, and then engineering just doesn't have the capacity to develop it. So the customer actually finds out they were lying. Not good.
Yes, but how many sales representative can afford to think beyond having their sales numbers up? They might lose their job either way so long term company welfare isn't really that important to them.
They get paid more and enough please do not defend these assholes
They make absolutely everyone else's lives intolerable with this crap. If you think it's defensible I'm going to need a reason beyond self-gratification.
Unless of course your advocating for total anarchy in which case the company will absolutely collapse with honestly I'm perfectly in favor of at this point.
I raised a point about unpleasant people in corporate positions doing unpleasant things and for some bizarre reason you're jumping into their defense.
Because you're getting mad at the symptom, not the disease. Without management endorsing it, would sales be doing something like that and still keep their jobs?