this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[โ€“] Alue42@fedia.io 2 points 4 months ago (1 children)

Exactly! If I am calling customer support, it's because I have exhausted all other options of finding a solution to my issue, and I have a feeling I'm searching more extensively than the options that this AI is being fed. If I've reached the point of calling, I need someone that can think of a creative solution.

[โ€“] Zier@fedia.io 1 points 4 months ago

Exactly! And AI is just another automated machine. Google or DuckDuckGo can usually do better. AI wants us to put Glue in our pizza!