this post was submitted on 04 Jan 2024
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This sounds like bullshit. When your card empties you can pay the rest with a credit card or cash. Starbucks doesn’t force you to reload a card, or use the card for the entire transaction price. You can even move your gift card balance to the app to consolidate multiple gift cards if you have trouble keeping up with multiple cards.
And yet they still claimed an average of $180,000,000 a year the past 5 years that people didn’t spend.
I’m with you this is something Starbucks probably doesn’t engineer, it’s just people being dumb.
It’s definitely a dark pattern built into the app / gift card experience.
Kind of. The app doesn’t in any way tell you that you can use the card balance to pay part of your bill and then use a credit card for the rest; I only found out when a barista told me