In other news, the sky is blue
this post was submitted on 10 Jul 2024
974 points (98.8% liked)
Technology
72315 readers
2978 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
could have told you this considering they also hated the days of "press or say your issue now".
Automated customer service is fine as long as your customers are also automated.
Indian customer service are already like a lower quality AI service 🤭
load more comments
(1 replies)
Real people are always going to be superior when HELPING people.
Y'all do understand that customer service is not there for the "service" part ;)
Give it a few years of us shoving this down their throat and they'll be stockholm syndromed into loving it!
-- Large Corporate CEOs, probably
An exceptionally well trained AI customer service has the potential to be amazing.
I only call or try to chat/email with customer service if something has gone way wrong - like outside the typical customer service capability of assistance.
If an AI can realize that my problem is human worthy and escalate it faster, that would save me time in the chat queue talking with someone who barely knows my native language.
Alas, AIs will be poorly trained, so the bad-english CS reps will still be right behind the AI interface waiting for me.
load more comments
(1 replies)
Anyone who ever tried to solve any problem and gets stupid responses on ai chat instead of making it easy to reach a real person that can solve it in seconds knows the pain.