Technology

My company gets a lot of incoming chats from customers (and potential customers)

The challenge of this side of the business is 98% of the questions asked over chat are already answered on the very website that person started the chat from. Like it's all written right there!

So real human chat agents are reduced to copy paste monkeys in most interactions.

But here's the rub. The people asking the questions fit into one of two groups: not smart or patient enough to read (unfortunate waste of our resources) or they are checking whether our business has real humans and is responsive before they buy.

It's that latter group for whom we must keep red blooded, educated and service minded humans on the job to respond, and this is where small companies can really kick ass next to behemoths like google who bring in over $1m per employee but still can't seem to afford a phone line to support your account with them.

I spent 25 years on this planet without the need for an actual Ai, I’ve used Siri when she was dumb to make quick phone calls or to turn lights off but other than that I really don’t need to know the last digit to Pi.

I will note that AI customer service could be an improvement. Customer service helpline jobs are one of the worst jobs to get paid peanuts to do.

Of course, my preference is to upgrade the crap voice recognition system with an AI voice recognition system, which is way better at understanding words. The help desk jockeys can stay, as they do the real work.

Surprised pikachu face

Lol absence of feces?

that is to say they did it and its not working.

Thank fucking god

how many bags of popcorn can we eat before the other half panic, pivot hard or go out of business?

…and the other half insists on learning the hard way.

Theyll use it as an excuse to say they cant find workers now because of ai and need to oursouce to a cheaper country

As someone who works in customer support, I support this. Fuck ai.