this post was submitted on 14 Oct 2023

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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech (www.businessinsider.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

16 comments fedilink hide all child comments

Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[–] Rentlar@lemmy.ca 0 points 1 year ago (1 children)

I'd never think to harass the poor employee who has nothing to do with the store managenent's decisions...

However, when I'm pissed or tired I'll sometimes be rough or sloppy with the machine, and I get pissed if they have too few manned checkouts for how crowded a store is. Banging items against the scanner glass, tap selections on the touch screen forcefully with my ring etc.

To keep the self-checkout machines company, I'll act like a machine too. If I unsuccessfully attempt to scan something, after 5 tries I "timeout" and move onto the next item.

[–] Cryophilia@lemmy.world -1 points 1 year ago

I give 60 seconds for someone to come fix the self checkout when it fucks up. If no one is available, I'm taking my shit and leaving. I tried to pay, fuck you I don't have time for this.

[–] garretble@lemmy.world 0 points 1 year ago (1 children)

You force me to check out my own groceries. Fine.

But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.

[–] IrrerPolterer@lemmy.world 0 points 1 year ago (1 children)

The 'robot' isn't the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it's super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.

Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that's frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.

[–] SebKra@feddit.de 0 points 1 year ago (1 children)

One week in NL and I'm wondering what we're even doing over here.

[–] chakan2@lemmy.world -1 points 1 year ago (1 children)

We're accepting white the Nordic countries are fiercely xenophobic. It changes the game quite a bit.

[–] wishthane@lemmy.world 0 points 1 year ago (1 children)

NL is neither a Nordic country nor ethnically homogeneous. Just like all countries with a history of colonizing other people, many of those people are now in NL. Stop blaming everything on diversity

[–] chakan2@lemmy.world -1 points 1 year ago

Nice try, but no.

Dutch 75.4%, EU (excluding Dutch) 6.4%, Turkish 2.4%, Moroccan 2.4%, Surinamese 2.1%, Indonesian 2%, other 9.3% (2021 est.)

[–] Ookami38@sh.itjust.works 0 points 1 year ago (2 children)

Remember everyone. If you see someone shoplifting from Walmart, no you didn't.

[–] AlmightySnoo@lemmy.world 0 points 1 year ago (1 children)

I feel like it depends. Stealing is morally wrong no matter what. But I'd probably act as if I saw nothing if someone just stole a sandwich or similar. I'm not sure I'll act the same if I see a teenage girl of a family that is obviously very well off steal things like makeup (that one literally bragged about it in front of her parents during a dinner where I was invited).

[–] ChunkMcHorkle@lemmy.world 0 points 1 year ago* (last edited 6 months ago)

deleted by creator

[–] Cryophilia@lemmy.world -1 points 1 year ago* (last edited 1 year ago)

As long as it's just "shoplifting". Where I'm at, people will come in on a bike with a trash bag, load it up, roll out, and go to the next town over and sell the stuff on the street in the ghetto.

Since you kids are so sheltered you don't believe anything like this happens, here it is on video: https://m.youtube.com/watch?v=f8JLIWxxya4

Also https://www.ktvu.com/news/where-is-sfs-boosted-merchandise-being-fenced-police-say-check-your-local-flea-market

Tell your moms I said hi, suburb kids

[–] guywithoutaname@lemm.ee 0 points 1 year ago (1 children)

I don't know about you, but I get annoyed that I still can't use NFC at checkout. It's 2023, tap to pay has been around in the US since 2016 and much longer in Europe.

[–] MinguPingu@lemmy.world 0 points 1 year ago (1 children)

They want you to use Walmart Pay in the Walmart app. That's the only contactless way you can pay there. It's not horrible but you need have an Internet connection to use it.

[–] TheLight@lemmy.dbzer0.com 0 points 1 year ago (1 children)

Do the stores not have free WiFi? I've never been in a Walmart, but all bigger stores here in Europe have WiFi.

[–] MinguPingu@lemmy.world 0 points 1 year ago

They do have WiFi.