The concerns for range anxiety are well founded too. I had to rent a car the other day, and the only thing they had available was a Tesla model 3. Aside from the issues Teslas themselves have, the 90 miles I had to travel became an immediate concern because it was in a rural area and the town I went to literally had two chargers, and they were privately owned.
The 280 miles I was quoted as range quickly became 170, despite turning off the heat, not charging my phone, using cruise control at 3MPH below the speed limit, and changing all the settings I could conceivably find to turn down my power consumption. I wound up having to beg a private owner to let me use their charger because what would normally be a simple trip became a massive chore. My other option was waking up hours early to drive to a town 40 miles away where they had a super charger and leaving from there, also just barely making it back to the rental car return.
The time to charge the Tesla on a 220v charger btw was over 5 hours from 48%. Absolutely none of my experience matched that of the advertised and it's completely turned me off electric cars until they can start fixing some of these issues.
Why would anyone ever expect any company to provide more support than they provide in writing? They are still trying to make a profit and not supporting a more than 10 year old device is perfectly reasonable. They only shipped 60,000 of the thing and it's got a GB of RAM. The second model, the 2 still has parts available ~9 years on. I'm really not seeing the issue here.