GreyEyedGhost

I used to think there was nothing more stupid in zombie movies than uninfected humans just leaving each other alone and killing off the zombies. Why would you bother taking guns from other people when you have so many just lying around after 90% of the people died? If everyone just killed 10 zombies, the whole thing would be cleared up. I don't think that anymore.

Unfortunately, for the scenario I was replying to, a lot of the times when you're doing support, you can't see the user's screen and are limited to verbal communication, so verifying what they typed or the output can lead to just as many problems. Any support scenario where you're talking the other person through a series of tasks will be very dependent on how familiar each person is with the task you're supporting. And no one Rs TFM these days, if you even get one.

Just try to verbally describe the difference between a bracket, brace, or parenthesis, or forward slash vs backslash. I'm sure it will be fine. But absolutely, a text-based interface is easier to describe in text.

Oh, I have. Now imagine giving those people a command line.

As someone who read at least 2/3 of the DOS 6 manual when it came out, and have used a variety of Linux flavors as well, a command prompt is the least helpful interface devised. What do you type there? How do you let the computer know when you're done typing? If the answers seem obvious to you, think about why, and what on the screen would point you that way if you hadn't had training. People are very visual, in general, and a simple interface such as a mouse that directs focus and has a minimal amount of interaction options is far easier to get started with, especially if the GUI has culturally intuitive icons (save needs updating).

I don't think the power of the command line, or text interfaces in general, can be overstated, but even the most helpful text interfaces, such as those found in some IDEs, require prior knowledge to be useful. This isn't going to work for the majority of people.

"I can fix her" vibes.

I just love how outlook is supposedly their best effort in the email segment, yet I have literally had it show me that a new email has arrived, then hiding it, and the only way for it to become visible again is to restart the app. This happens at least once a week.

Hey, that's fair, and I obviously didn't get the play on meaning.

And as for the rest, I was flabbergasted when Amazon only had losses of $400 million one year and their stocks went up. Amazon went on to produce some value, and profits, and then screw over a number of businesses and employees with their market dominance in the online store business before completely abandoning any standards for the sake of profits. So the only thing I'm certain of in the stock market or industry values in general is that I'm woefully unqualified to determine what's valuable or not.

Now you're raising two different issues. The first is a truly abysmal minimum wage. The second is a lack of effort on the part of both the staff and the employer to negotiate an acceptable minimum wage, whether it includes tips or not, enabled by the reliance on tipping to provide an acceptable wage.

You undervalue good service. Good service, like good cooks, keep people with allergies from dying. Who exactly do you think passes on the allergy information? In a more general manner, good service makes sure that your order is presented the the kitchen staff correctly and matches expectations when they say it's ready. It's not just about whether or not they have a pleasant demeanor.

It boggles the mind how someone can dismiss the legislation that enables the exact scenario the person they replied to described. Yes, the best solution is to have a reasonable minimum wage that isn't modified by tips. Then you don't have to leave your job, because they have to follow the law.

...or did you not bother reading past the first sentence?

Since a lot of places require the employees be paid at least minimum wage including tips, it would impact the owner directly and immediately...if everyone stopped tipping.