Why is there a ladder going up to a tiny door on the second floor? Elf house? John McClane entrance?
Guntrigger
It is 100% implementation. In other countries there's either a staff member watching over all the self checkouts to make everything go smoothly, or a kind of electronic gate that only let's you leave after scanning a receipt. Usually the scanners are much more reliable and theres a usable UI. Plus a modicum of trust. Also thise hand scanners you can carry around the shop so you don't have to do it at the end (although I think if seen some of them around now).
In the UK there's usually the weight detection mechanic that slows things down 10x and no interactivity with the machine other than it loudly telling you you're doing it wrong. You often need to ask for help anyway.
If it was a quick and easy experience the scheme wouldn't fail.
It sounds like your working environment is a bit shit and I'd wager that it's not because there are remote workers.
I have to be arbitrarily in the office 1-2 days a week. Its absolutely collaborative work and I have 3-4 different "stand up" meetings a day for various teams. Well, when I'm in the office thise happen with everyone sat at their own desk on Zoom because the team is not all in one location. Being in the office feels completely pointless and there's literally not one task I do that can't be performed from home.
Well the upside to that is they can't possibly be an intimidating presence.